FAQs

Do You Accepts Refunds or Exchanges?

Unfortunately, due to the nature of our items, we do not accept returns or exchanges at this time.

Please don't hesitate to send us a message right away to lanternandlaceco@gmail.com if there is anything wrong with your order (ie. damages). We want to do what we can to make it right!

For full information on this, please check out our Policies

What's My Order Status?

We do typically have orders out in under one week. If you're ever curious about the status of your order, send us a quick email and we'd be happy to help you.

Let's Collaborate

We love collaborating with local businesses, creators, and event organizers — from markets and pop-ups to cafés and breweries or wineries! If you’d like to host Lantern & Lace or feature our products, reach out through our contact form. We’d love to bring a little bookish magic to your space.

I'm Curious About Wholesale

First of all, thank you SO much for thinking of us! If you'd like to carry our products in your store, you can use our contact form or send us an email and we'll be happy to answer any questions you may have!

Let's chat!

What's the Deal with Shipping?

To give it to you straight, once it's out of our hands, it's all up to the courier to get it to the final destination, YOU! If you're worried at all, we recommend purchasing the option with tracking as typically bookmarks, stickers and inserts will be shipped without tracking in good ol' snail mail.

For full information on shipping, please review our policies

Uh oh! I Made a Shipping Info Mistake

No worries, typos happen! Send us an email within 24 hours and we'll do our best to correct it. If it's any more than that, there's no guarantees addresses could be changed.